Privacy Policy

We respect your privacy and are committed to protecting the personal information you provide when using our website and services. This Privacy Policy explains what information we collect, how we use it, how we share it, and the choices you have. Please read it carefully. If you have questions, contact us.

Information We Collect

We collect personal data that is necessary to create and manage your account, provide our services, and meet legal and safety obligations. This may include:

Account and contact information: email address, username, language preference and other profile details you provide during registration.
Profile and identity information: country, date of birth, currency preference and any identity documents (for example, government ID and proof of address) submitted for verification purposes.
Account activity and service data: account identifiers, dates of registration, login history, game and feature usage, bonus and loyalty activity, VIP tier and rewards history, missions and shop interactions.
Communications: correspondence with our customer support (including live chat logs and emails) and any feedback you provide.
Technical and device data: IP address, browser and device information, operating system, geolocation data derived from IP, and usage data collected through cookies and similar technologies.
Responsible-gambling and safety data: self-exclusion requests, self-assessment results and any limits or time-out preferences you set or request via support.

How We Use Your Information

We use personal data for clear and specific purposes:

To create and administer your account and to verify your identity when required.
To provide and improve our services, features, and user experience, including personalization and showing relevant promotions.
To operate loyalty and VIP programs, manage Miles, missions and shop redemptions, and to apply any bonuses or rewards in accordance with applicable terms.
To respond to your inquiries, provide customer support and communicate important service notices or policy updates.
To detect, prevent and investigate fraud, abuse, security incidents and other harmful activity.
To comply with legal and regulatory obligations, including identity verification processes and record-keeping requirements.
To fulfill internal business purposes such as analytics, research, and improving product and marketing efforts.

Legal Bases for Processing (where applicable)

When required by law, we rely on one or more lawful bases to process your personal data:

Performance of a contract: processing necessary to provide the services you request.
Legal obligation: processing required to meet legal or regulatory duties (for example, identity checks or record retention).
Consent: for optional communications, marketing or other activities where you have given clear consent. You may withdraw consent at any time.
Legitimate interests: for fraud prevention, security, service improvement and certain operational uses, provided these interests do not override your rights and freedoms.

Cookies and Similar Technologies

We use cookies and similar technologies to operate the site, remember your preferences, analyze site usage and deliver relevant content. Cookies may be used for:

Essential site functions (required for the platform to work).
Performance and analytics to understand how the site is used and to improve it.
Preferences and features such as language selection and display settings.
Marketing and personalization to present relevant offers and promotions, where you have consented.

You can manage cookie preferences through your browser settings or via any on-site cookie controls we provide. Disabling certain cookies may limit functionality.

Sharing and Disclosure of Information

We may share personal data in limited circumstances, for legitimate purposes and under appropriate safeguards:

With service providers and partners who perform services on our behalf, such as customer support, fraud detection, and technical hosting. These parties act under our instructions and are contractually required to protect your information.
With regulators, law enforcement or other authorities if required by law, to respond to legal processes, or to prevent or investigate illegal activities.
With third parties when necessary to investigate or prevent fraud, to protect the safety of our users or the public, or to enforce our terms and policies.
In connection with a corporate transaction such as a merger, acquisition, or sale of assets, subject to appropriate privacy protections.

International Data Transfers

Our operations may involve transmitting and storing personal data in jurisdictions outside your country. When we transfer data internationally, we put in place appropriate safeguards to protect your information, such as data transfer agreements or other legally recognized mechanisms where required.

Data Retention

We retain personal information only as long as necessary for the purposes described in this policy, to comply with legal obligations, resolve disputes, enforce agreements, and for fraud and security prevention. Retention periods may vary depending on the nature of the information and applicable legal or regulatory requirements.

Security of Your Information

We take reasonable and appropriate technical and organizational measures to protect personal data from unauthorized access, loss, misuse or alteration. These measures include access controls, encryption in transit, and secure systems and procedures. While we strive to protect your information, no system can be completely secure. You should also take steps to protect your account, such as keeping your password confidential.

Your Rights and Choices

Depending on applicable law, you may have rights regarding your personal data. These may include the right to:

Access the personal data we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of personal data, subject to legal and contractual retention requirements.
Request restriction of processing in certain circumstances.
Object to processing based on legitimate interests or for direct marketing.
Request portability of certain personal data you have provided.
Withdraw consent where processing is based on consent.

To exercise these rights, contact us. We will respond in accordance with applicable law and may require verification of your identity before fulfilling a request.

Automated Decisions and Profiling

We may use automated processes to personalize content, manage loyalty and VIP tiers, and to detect fraud and abuse. Where automated processing produces legal effects or significantly affects you, you may have the right to request human review and to challenge decisions, where applicable by law.

Children’s Privacy

Our services are intended for adults. We do not knowingly collect personal data from individuals under the age required by applicable law. If we become aware that we have collected personal data from a child without appropriate verification of parental consent, we will take steps to delete that information.

Responsible Gambling and Account Restrictions

We process information related to responsible-gambling choices you make and tools you request, including self-exclusion and any self-assessment results. These records are used to enforce exclusions and safeguard both your account and the safety of our services.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. When we make material changes, we will provide notice via the website or other communication methods. Continued use of our services after such updates constitutes acceptance of the revised policy.

Contact Us

If you have questions, requests or concerns about this Privacy Policy or our data practices, please contact us.