Responsible gambling

We want you to enjoy your time with Aerobet Casino while staying in control. Gambling should remain a form of entertainment — never a way to solve financial or personal problems. If you ever feel that play is becoming stressful, hard to control, or harmful to your life, we encourage you to take action early. This page explains practical steps, tools and support options to help you keep play safe and manageable.

Tools (Deposit Limits, Time-Outs, Self-Exclusion)

We provide options to help you reduce risk and take breaks when you need them. If you would like assistance with restricting access to your account, please contact our support team via 24/7 live chat or by email. Below is a clear summary of available measures and practical alternatives you can use now.

• Self‑exclusion: You can request a self‑exclusion period by contacting support. Self‑exclusion periods are available from six months up to five years. Once a self‑exclusion is activated it cannot be cancelled early.
• Account closure and long‑term exclusion: If you prefer to close your account permanently, request this via support. Permanent closures are handled on a case‑by‑case basis and may require verification steps.
• KYC and account controls: Identity verification (KYC) is required before withdrawals and when account restrictions are processed. Keeping your KYC information current helps us action limits and exclusions faster.